Frequently Asked Questions

We accept cash, EFTPOS, EFT Payments and most major credit cards. Payment is receivable on or before pick up and additional charges for delivery apply.

Yes, we can generally arrange for images of any product to be taken and emailed to you within 24 hours of being notified. If requesting an image, please ensure you provide us with your correct email address as well as a phone number.

Yes but there are additional charges – dependant on the type of goods and location of delivery. No liability will be taken for goods once they have left the yard. The company will not take responsibility for any damage incurred when delivering goods. Appropriate access must be available for all deliveries.

Yes, we can organise your local carrier to pick-up from us or we can deliver the goods their depot, for a small charge.

Yes we will generally hold items for 24 hours, however this may be extended for our country customers.

Yes but we prefer you to have the final say when selecting a piece. As every bit of timber has it’s own uniques properties. A lot of the decision rests on the intended use. Some pieces are stronger than others, some more weathered and some have more rust or distress.

Yes, we do offer assistance in loading and securely tying down your goods.

Yes, with such a large premises you can literally spend hours scouring through our products so we have drinking water available as well as light refreshments including soft drinks, chips and confectionary available via our vending machines.

We do not refund if you change your mind or make a wrong choice. For genuine refunds a 20% restocking fee will apply. Any goods that are specifically machined to order, refunds are not applicable this service.

Yes and we keep them very clean.